1 reviews | Active since Dec 2018
Cell C **** Data Connection Deals
I am very unsatisfied with the service. I app**** for a data connection sim and received it. Confirmation was sent that the sim card was activated and I received pro rated data. Ever since I received the sim card, I could not connect to the internet via the router or phone. I've been calling cell C and was assisted by the Technical Deprarment as well, and the consultant Maggie checked everything with me and logged a query to the back office, because she also saw that I can't connect no.matyer which device I use, even though I have coverage. I missed the call from back office and I called them back to enquire and was told the case was closed since I missed the call. I then requested to cancel the contract whereby I was told that I would still have to pay for this month even though I never used the sim card, to avoid that the agent logged another query to the backfire on Monday and I gave them a time to call me between 12 -1pm since that's my lunch break and no one ever bothered. It's not fair to want to debit my account for a contract I could never utilize and have been calling since I saw I can't make use of the data. This is the worst customer service experience ever.
We are sorry you had to go through such,
We will get someone to contact you.
^NH
Best regards,
We are sorry you had to go through such,
We will get someone to contact you.
^NH
Best regards,
We had a disagreement and then he said that he is giving me facts and will log another query which he didn't, because I didn't receive an sms with a reference number. He even put me through to the rating service without resolving my issue or saying goodbye. He literally hung up on me. This is not how any customer should be treated, when the problem is with Cell C. Instead of taking responsibility they still blame the client and insist on debiting my account. I requested for a cancellation of the data sim since I Can't use it. I also haven't received any confirmation therefore.
We had a disagreement and then he said that he is giving me facts and will log another query which he didn't, because I didn't receive an sms with a reference number. He even put me through to the rating service without resolving my issue or saying goodbye. He literally hung up on me. This is not how any customer should be treated, when the problem is with Cell C. Instead of taking responsibility they still blame the client and insist on debiting my account. I requested for a cancellation of the data sim since I Can't use it. I also haven't received any confirmation therefore.