CELL C **** AND *****

On the 12 September 2021 we went into Cell C Cavendish to do an Upgrade. We had a phone in my mind, there was stock. The phone in question was the Samsung S20 fe. We dealt with a consultant by the name of Yolanda, she has since moved to V&A, I don't know her surname because Cell C doesn't furnish that so there can be many Yolanda's so check the Works schedule. She was excellent told us the phone in question had many problems and advised us to Upgrade to the Samsung Flip with the Trade in Option. We accepted at R599 for 36 months. There was no stock but stock was coming in, in the coming week. Sadly this wasn't the case and we waited. Yesterday. 7 October 2021, we were contacted that the Stock is available and we can come in to finalise. What a drama? Firstly, I dealt with Anna also no surname, she needed my husband there, we were told by Yolanda he didn't have to be there, you see he signed the Paperwork on the 12 September 2021. Then the Trade in has been suspended, so the deal we signed up for becomes Null and Void, we now have to wait for the Trade In of old Device to become available again. No date when this will happen or alternatively we take a Contract for R699 for 36 months, R100 more per month. Anna had quite a bit of attitude and had no intention of even listening to my side of the story, rules are rules. Business Integrity from Cell C is definitely not a key factor. I asked for the name of the Area Manager, believe it or not that cannot be furnished, it must be dealt with at store level via email. I was in the store and I was getting no joy. So the no name Area Manager is not prepared to take accountability for his Brand. This is such a shame for such a company and formally Trusted Brand. A total DISGRACE CELL C. Your disregard and lack of empathy for Customer Service and Brand Integrity leaves much to be desired