1 reviews | Active since Aug 2011
Cell C says SAPS case files and court ruling is BS...
So a couple years ago my ID was falsified and a Cell C account was opened (with the false ID) in my name. Cell C staff did NOT follow due process on background checks and opened it... I'm not a legal know-it-all but think this is *******. I did not have a Cell C account and they used my girlfriend at the time's bank account because she had a contract with them and her account was linked to my old (3years past) account.
The culprit was later caught, arrested, tried and jailed with all the relevant SAPS and court files provided to Cell C.
Cell C refused to close the account. More calls and letter and emails back and forth... Cell C accused me of 'planning a ********** trick/****' and as if they 'caught me out' said that the account will not be closed... NEVER MIND THE SAPS CASE DOCUMENTS PROVIDED.
The payment was stopped at the bank and now it simply shows as non payments on my credit record... Well I guess we'll see how the court proceedings play out when I need, say a home-loan, but get rejected based on a bad credit score.
Well done Cell C, congratulations on a sweet deal.
Sincere apologies for the manner in which the matter was dealt with. We have requested Theodorah follow up with our ***** department and provide feedback as soon as possible.
Regards
DA
Sincere apologies for the manner in which the matter was dealt with. We have requested Theodorah follow up with our ***** department and provide feedback as soon as possible.
Regards
DA
Seeing is believing I'm afraid. I have spoken to numerous CellC employees and am yet to see Cell C accept that this contract is **********, close it, pay back the money and clear my credit record.
Seeing is believing I'm afraid. I have spoken to numerous CellC employees and am yet to see Cell C accept that this contract is **********, close it, pay back the money and clear my credit record.
Well done again.
Well done again.