Cell C says if you keep your router on, the Ghosts will consume your data

I am supposed to get 30GB for day consumption. By the 8th of July I was unable to access internet via this router.

When I contacted Cell C on the 8th of July to report the issue the consultant asked me to reset my router so that I can be able to access internet. She then transferred my call to *** which was cutoff.

On the 12th July, I walked into a Pavillion Store and asked them to check why I cannot access internet from this router. The Salesperson checked and said I have used up all my 30GB for the month. I was shocked.

I asked for the itemised usage statement for July, which the salesperson said the store does not have and he put me through to call centre.

I spoke to Kagiso Malete, who could not explain what used up my data. I asked him to send me a July Statement and he sent me something when I opened it it had June details in it and even that I could not make sense of it. I wrote back to Kagiso to explain the content of the excel spreadsheet he sent to me. They ignored me.

I then phoned again this morning, I spoke to Lerato, did not get her surname, she still confirms that I have used up all my data but cannot tell on what actually consumed my data the most. She went on and told me that when you leave your router on, irrespective whether you are accessing internet or not it will get depleted. I find this explanation as a confesion to crime, why would my data be consumed when I am not using it.

I then asked for proof that Cell C gave me my 30GB on the 1st July, she sent me an invoice, and nothing specific to this 30GB.

I asked her to send me usage statement, in a format that on this day you used so much data maybe on the internet or whatsapp and by the end of the day this was your balance from the initial 30GB and that carries on until the 30GB is fully depleted. She said, she has no authority to send the statement she will however escalate the case to her superior who will then send me in the next 2 days. I asked her what confirmation I will get that the case has been escalated and she said nothing, I must just sit and wait.

I think Cell C did not give me my data for this month, and there is no proof that they did.

Cell C is hiding information, how possible that Cell C on the voice line is able to provide all the numbers called for the month and minutes on the call but the very same Cell C is unable to tell me the same detailed usage for this 30GB.

Cell C please give back my data or let us cancel this contract.