Cell C Sandton, No Effort to Serve Consumers and Communicate Repair Update

<p>**Please note that in this entire sequence of events I have never recieved a call or SMS from Cell C**</p> <p> </p> <p>I handed in my Iphone 7 approx 3Weeks after I purchased it due to the battery discharging withing minutes of a full charge. I returned the phone to where I obtained the contract - Cell C Sandton. The gentleman assiting me was very helpful, ensuring that all material details were followed (Turn off Find My Iphone, Remove Code, Provide an alternative contact number ect..). </p> <p> </p> <p>Two weeks post this I went to the store to check on my repair before embarking on summer vaction. The gentleman assisting me proceeded to first claim my Find My Iphone was turned on. He then when to the backroom, on his return, my phone was now suddenly being repaired and "I am being impatient, it takes 21 working days to do a repair." he then proceeed to count the working days since I dropped off my phone (We will return to this count later)</p> <p> </p> <p>Understanding that the company policy does state that they need up to 21 working days, I left. </p> <p> </p> <p>On my return from vaction I returned to Cell C Sandton and my phone had been returned, without repair. </p> <p>I was first greeted by a coloured gentleman in a gold chain who pointed to another Cell C Consultant and said "He will help you", I told him I just wanted to check on the status of my repair, he pointed again at the busy consultant and repeated his sentence. I am not sure of the reason for this and find it unacceptable that a consultant can stand around directing consumers to other consultants in FULL store. </p> <p> </p> <p>Finally I was assisted. This gentleman was very helpful. He understood what had happened. We switched the phone on together and conrimed FMI was not turned on. Therefore the reason claimed for non-repair was not true. </p> <p> </p> <p>Now here I am 37 WORKING DAYS later. Almost twice the time prescibed, without a phone, NOONE from cell C has called or SMS'd to advise on the status of my phone. And in seven days, a second debit order goes off for a phone i havent used since 27 Novemeber 2016. </p> <p> </p> <p>I opened a contract with Cell C to obtain this phone. 3 payments and I have had 3 weeks use of the phone. </p> <p> </p> <p>Disugusting. </p>