RK
Reginald K
1 reviews | Active since Aug 2022
18 Aug 2022, 08:57
Cell C Sandton losing my phone in their Repairs. it has been 7 years now since.
Dear Cell C, hope that all is well it has been since 2017, and my phone has been in repairs. since then. I am writing this report in regards to Cell C Sandton, I have visited the store three times to try and get my phone for repairs, but my phone was nowhere to be found, I have been waiting for this for years, I stopped paying for this phone or contract as they had both the phone and the sim card. at this point cell c owe me a phone and they have also sent my account to the lawyers, it has been more than six years now since they took my phone for fixing. please address this issue cause I feel that you guys have taken me for a ride, and the costs of the money that I paid for traveling up and down. please I want my phone and my sim card.
Helpful (0)
Replies (6)0
Replies (6)RK
Reginald K's updateReviewer Update
18 Aug 2022, 10:29Dear Cell C it has been so long some of these things I don't have anymore, I HAVE CHANGED JOBS and some of this information got lost with the previous job email platform. i have my number which I used at that time and I am not sure if it was the number connected to the phone. ***. and the phone model was the iPhone 5s it was a white color. in terms of a job card, I was told it will be emailed to me but even today they did not do so.
RK
Reginald K's update18 Aug 2022, 10:29
Reviewer Update
Dear Cell C it has been so long some of these things I don't have anymore, I HAVE CHANGED JOBS and some of this information got lost with the previous job email platform. i have my number which I used at that time and I am not sure if it was the number connected to the phone. ***. and the phone model was the iPhone 5s it was a white color. in terms of a job card, I was told it will be emailed to me but even today they did not do so.
Cell C's replyOfficial
18 Aug 2022, 10:35Thank you for the reply.
We have escalated your query to our Team and one of our consultants will contact you to assist.
^TN
We have escalated your query to our Team and one of our consultants will contact you to assist.
^TN
Cell C's reply18 Aug 2022, 10:35
Official
Thank you for the reply.
We have escalated your query to our Team and one of our consultants will contact you to assist.
^TN
We have escalated your query to our Team and one of our consultants will contact you to assist.
^TN
RK
Reginald K's updateReviewer Update
22 Aug 2022, 10:27Dear Cell C.
I am not sure how long I have to wait for a response. cause this issue was escalated please update me. i am not sure what is the further communication.
I am not sure how long I have to wait for a response. cause this issue was escalated please update me. i am not sure what is the further communication.
RK
Reginald K's update22 Aug 2022, 10:27
Reviewer Update
Dear Cell C.
I am not sure how long I have to wait for a response. cause this issue was escalated please update me. i am not sure what is the further communication.
I am not sure how long I have to wait for a response. cause this issue was escalated please update me. i am not sure what is the further communication.
Cell C's replyOfficial
22 Aug 2022, 15:11Hi Reginald Kiti
Thank you for contacting Cell C.
Our team has received the query. You will be contacted.
Regards
^MP
Thank you for contacting Cell C.
Our team has received the query. You will be contacted.
Regards
^MP
Cell C's reply22 Aug 2022, 15:11
Official
Hi Reginald Kiti
Thank you for contacting Cell C.
Our team has received the query. You will be contacted.
Regards
^MP
Thank you for contacting Cell C.
Our team has received the query. You will be contacted.
Regards
^MP
RK
Reginald K's updateReviewer Update
27 Sept 2022, 15:38Dear Cell C.
I feel you do not take me seriously as a customer and you are taking this matter lightly like you have previously done, how the device was lost.
May you please give a date and time when will this matter be resolved.
I feel like you are not honest and every time you speak to me you keep saying you will escalate the matter but it has been a while and you have used that excuse three times. may you please update me on the progress and when shall I expect your resolution to this problem? please respond to me it has been a while.
I feel you do not take me seriously as a customer and you are taking this matter lightly like you have previously done, how the device was lost.
May you please give a date and time when will this matter be resolved.
I feel like you are not honest and every time you speak to me you keep saying you will escalate the matter but it has been a while and you have used that excuse three times. may you please update me on the progress and when shall I expect your resolution to this problem? please respond to me it has been a while.
RK
Reginald K's update27 Sept 2022, 15:38
Reviewer Update
Dear Cell C.
I feel you do not take me seriously as a customer and you are taking this matter lightly like you have previously done, how the device was lost.
May you please give a date and time when will this matter be resolved.
I feel like you are not honest and every time you speak to me you keep saying you will escalate the matter but it has been a while and you have used that excuse three times. may you please update me on the progress and when shall I expect your resolution to this problem? please respond to me it has been a while.
I feel you do not take me seriously as a customer and you are taking this matter lightly like you have previously done, how the device was lost.
May you please give a date and time when will this matter be resolved.
I feel like you are not honest and every time you speak to me you keep saying you will escalate the matter but it has been a while and you have used that excuse three times. may you please update me on the progress and when shall I expect your resolution to this problem? please respond to me it has been a while.
RK
Reginald K's updateReviewer Update
15 Nov 2022, 10:26Dear Cell C.
It has been three months since I have been awaiting your response.
You have promised to escalate the matter of my phone which was lost in your store room, please let me know what is the way forward so I can be aware and know my way forward.
It has been three months since I have been awaiting your response.
You have promised to escalate the matter of my phone which was lost in your store room, please let me know what is the way forward so I can be aware and know my way forward.
RK
Reginald K's update15 Nov 2022, 10:26
Reviewer Update
Dear Cell C.
It has been three months since I have been awaiting your response.
You have promised to escalate the matter of my phone which was lost in your store room, please let me know what is the way forward so I can be aware and know my way forward.
It has been three months since I have been awaiting your response.
You have promised to escalate the matter of my phone which was lost in your store room, please let me know what is the way forward so I can be aware and know my way forward.