SR
Shaman R

1 reviews | Active since Feb 2017

20 May 2023, 16:18

Cell C SANDTON CITY STAFF VERY UNPROFESSIONAL AFTER REFUSING TO PROVIDE NAMES OF COUNTER SALES PEOPLE ASSISTING

I Had very unprofessional and rude service from a sales lady at CELL C SANDTON CITY Who was assisting me with a porting query that I had. The sales lady refused to give me her name, neither did the other 2 assistants at the store. The sales lady said if I need to know anything else I must come to the store on Monday when the manager is there. She also refused to give me the managers name or contact details. I went to an extent of taking a pgotograph of the sales lady that I talked to. Needless to say my port query has still not been resolved. Cell C needs to explain Howcan they have staff working for them that do not want to share their names.

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Replies (1)
Cell C
Cell C's reply20 May 2023, 16:49
Official
Dear Shaman Ramkasoon,

Thank you for bringing this to our attention. 

We sincerely apologize for the service you have experienced, this is not the norm or standard of service we want for our customers. We have escalated the matter to our Team and one of our friendly Consultants will contact you to assist.

Regards,
^TN