Cell C Sandton City is a joke!

I took out a data contract in 2018 for an 80GB deal for R499. I was assisted by a gentleman named Stan (sounds more or less like that) from the Sandton City branch in JHB. Because I previously had no contracts with Cell c (hence no credit record with them) he suggested that I take up the 20GB deal for the first two months and then switch to 80GB from there. I was happy with that as I needed the data for business. A few months later I started to notice that the data would cut off in the middle of the month (after reaching my max)... I eventually managed to open my statement when I realised that cell c was only still only adding 20GB. I enquired with a branch in Rosebank and was told that I was on the 20GB deal where I was given a cap of R429. THE COMPLETE OPPOSITE OF WHAT I ASKED FOR.

The Rosebank branch then called Stan who promised to call me back the next day. He didn’t call. I then emailed the Sandton City branch where Stan called me from there. On the phone he basically instigated that since I signed the contract I agreed to the T&Cs. Which is absurd because he suggested that we go that route when he was trying to close a deal and earn commission on my sale. Suddenly he was using the law on me when infact he gave incorrect information and basically used a loop whole in the system to get me a contract with cell c. When I told him that all of a sudden he was happy to cancel the deal (and cover the remaining balance for the router). He then said that he would send me confirmation once that was done. I’m still waiting for that confirmation two months later and I’m still being billed for a useless product. I have emailed cell c Sandton at least two times now with no response whatsoever.

I want cell c to cancel their deal and keep their useless 20GB.

Very unhappy and quite annoyed that once you sign their contracts cell c couldn’t care less about how their clients are experiencing their below average services.

I’m very disappointed and upset... AND Still waiting for Stan to call me back. The branch is aware that I’m taking this to media platforms because this is not how you treat customers!?#%!