Cell C Sandton City - Black Friday deals are hogwash

On Black Friday I have visited Cell C Sandton City to take up the iPhone SE R129/month deal. I was assisted by a staff member (Name:KG, Cell phone No. ********** 061) to order two phones. I gave my ID and when he checked on their systems he said my credit score is low (approved only for R100) and asked for my payslip and bank statement. After waiting about 30 minutes he said he would need 3 months bank statement. Then I had to go to the nearby Nedbank and provided 3 months bank statement. He said everything is approved but he don’t have stock and their driver is on his way to deliver the phones and asked us to wait for some more time or come and fetch it on Saturday. So I went out from there and came back after an hour and the answer was same that driver didn’t pitch up. He has promised to call me as soon as they arrive.

On Saturday I went back to the store and the response was there was no stock but they would inform me as soon as they arrive. I have asked for a confirmation for which he said he cannot give anything. I then asked him to bring his manager but he said he is not available. I have left the store in frustration.

There was no call after that but I went again to the store on Monday and I was told that the guy who assisted is in training and not available. I was then assisted by another staff (Name: Winile , Cell Phone No. ********** 174) who promised to give me one phone only and that to she has to get the stock transferred from another store. She has done all the paper work and got my signatures etc... and confirmed that I can fetch the phone next day or she will call me as soon as they arrive. But that same day evening she called me and told me that the credit is not approved as they couldn’t find my 3 months bank statement and my ID copy was not clear. So I have asked her to give me an email ID where I can send the documents. She then SMSsed me ********** 3 months bank statement Colour copy of ur ID" from ********** 174. The same evening I have sent the documents and asked her to confirm/acknowledge and there was no response for that.

On Tuesday I have SMSed back that I have sent all the documents but there was no response. I have called couple of times and it was going to voice mail.

I have visited the stored again today (Wednesday - 4th time) and this time Winile is not available and nobody is willing to assist. Asked for manager(Neren Chetty , Cell Phone no. ********** 120) and same answer that he was not available. While I was getting bit aggressive a gentleman said he will resolve the isssue as he is the store owner. He took my number and I took his number ( Name Andreas, Cell phone no. ********** 399) and he told me that someone from head office will contact me. I left the store and was not happy that I left my number with that man and went back to store to take that back. When I asked for my number back someone working in the store pulled the piece of paper out.

So overall my impression was though they advertise deals they are actually not available or they somehow manage to get it for themselves instead of giving for customers and just keep promising that you would get until you get tired and stop going to the store. The only thing staff seems to be trained on is "HOW TO LIE to customers"