Cell C Samsung S20+ poor service

Item: Cell C
Rating: 1
Author: George S

Bought a new Samsung S20+ on contract 3 days ago and received a watch Active 2 with the phone (Cell C promised that the watch is Cell C LTE enabled - in which it is not). Yesterday my S20+ switched off and couldn't restart as there is fault with the S20's hardware. Returned my phone to Cell C Waterstone, and was told that I need to return my watch also as it was sold as a package! This afer I drove over Cape Town to collect the watch at another branch.

Helpful (0)

Replies (3)

Cell C's replyOfficial

28 Jul 2020, 16:01

Good day Mr. Schuin

Thank you for making contact with us.

We have received your review regarding a faulty device.

Please accept our sincere apologies for the unpleasant service experienced.

One of our Social Media Consultants will contact you and assist.

^NZ

Cell C's reply28 Jul 2020, 16:01

Official

George S's updateReviewer Update

29 Jul 2020, 12:45

No feedback yet, therefore I will post on social media:https://twitter.com/laaigraafstorie/status/***?s=19

George S's update29 Jul 2020, 12:45

Reviewer Update

No feedback yet, therefore I will post on social media:https://twitter.com/laaigraafstorie/status/***?s=19

Cell C's replyOfficial

29 Jul 2020, 17:02

Good Day

Please note that one of our consultants has provided feedback on the matter.

^NS

Cell C's reply29 Jul 2020, 17:02

Official

Good Day

Please note that one of our consultants has provided feedback on the matter.

^NS