Cell C Sales Consultant ********** Contracts in Customer's Name

<p>I took out a SmartData Internet contract which comes with an LTE-Advanced Router at Cell C, Centurion Mall on the 18th of April 2017. Lo and behold, Fanele Mhlongo, the sales consultant who assisted me with this subscription, subsequently took out two additional Pinnacle contracts a few days later in my name, **********ly so. This only came to my attention when I was debited an amount of R 1,945.52 in May, which was far higher than what I had initially signed up for.<br /> <br />When I enquired about this at the store, I was advised that I should submit an affidavit, of which I did that very same day. I was then promised that this matter will be dealt with urgently as it is very inconveniencing on my behalf. Also, the police informed me that I am not the only customer who has been a victim of ***** committed by the very same person at the very same shop, as a couple of other customers had brought the same issue to their attention. <br /> <br />Two months later, I am still getting billed exorbitantly. I have repeatedly followed up on the matter since lodging it and I am constantly being sent from pillar to post. The store in question eventually absolved themselves of being able to assist and advised me to contact Head Office directly. Call Centre consultants also claim to be unable to assist. Consequently, I have since resorted to instructing my bank to block any debits from Cell C. <br /> <br />I am now at a point whereby instituting legal action is my only recourse as this is not only unfavourable but it also has grave ramifications on my credit rating.</p>