DM
Dylan M
1 reviews | Active since Nov 2022
20 Sept 2023, 20:39
Cell C *****s voice and data again.
It's happened again, and I will continue reporting to Hello Peter with bad reviews until Cell C changes its policies with regards to disappearing voice and data that has been paid for. Again I had minutes left and now they are gone. I feel 30 days is just enough for cell c to make a lot of money by making airtime dissappear. 40 days would make a big difference. The story about voice and data jamming up the network is absolute *******.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
20 Sept 2023, 20:58Dear Dylan Mortimer
Thank you for contacting us.
May you kindly provide us with a reference number, so that we can follow up on this matter.
^NT
Thank you for contacting us.
May you kindly provide us with a reference number, so that we can follow up on this matter.
^NT
Cell C's reply20 Sept 2023, 20:58
Official
Dear Dylan Mortimer
Thank you for contacting us.
May you kindly provide us with a reference number, so that we can follow up on this matter.
^NT
Thank you for contacting us.
May you kindly provide us with a reference number, so that we can follow up on this matter.
^NT
DM
Dylan M's updateReviewer Update
21 Sept 2023, 06:48Good morning, I was never given a reference number. Would you like me to forward the previous review and the cell c reply to you ?
DM
Dylan M's update21 Sept 2023, 06:48
Reviewer Update
Good morning, I was never given a reference number. Would you like me to forward the previous review and the cell c reply to you ?
DM
Dylan M's updateReviewer Update
21 Sept 2023, 06:50Cell C's reply:
19 Apr 2023, 12:25
If bundles were allowed to never expire, it might mean that customers who buy a bundle but never use them would consume resources that active subscribers could have utilized instead. As a result, the network becomes congested, which degrades the quality of service and results in slower speeds, longer buffer times, and dropped calls.
19 Apr 2023, 12:25
If bundles were allowed to never expire, it might mean that customers who buy a bundle but never use them would consume resources that active subscribers could have utilized instead. As a result, the network becomes congested, which degrades the quality of service and results in slower speeds, longer buffer times, and dropped calls.
DM
Dylan M's update21 Sept 2023, 06:50
Reviewer Update
Cell C's reply:
19 Apr 2023, 12:25
If bundles were allowed to never expire, it might mean that customers who buy a bundle but never use them would consume resources that active subscribers could have utilized instead. As a result, the network becomes congested, which degrades the quality of service and results in slower speeds, longer buffer times, and dropped calls.
19 Apr 2023, 12:25
If bundles were allowed to never expire, it might mean that customers who buy a bundle but never use them would consume resources that active subscribers could have utilized instead. As a result, the network becomes congested, which degrades the quality of service and results in slower speeds, longer buffer times, and dropped calls.
Cell C's replyOfficial
21 Sept 2023, 07:25Dear Dylan Mortimer,
Thank you for the reply.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist with the matter.
^TN
Thank you for the reply.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist with the matter.
^TN
Cell C's reply21 Sept 2023, 07:25
Official
Dear Dylan Mortimer,
Thank you for the reply.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist with the matter.
^TN
Thank you for the reply.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist with the matter.
^TN