1 reviews | Active since Jul 2017

25 Jul 2017, 14:20

Cell C's useless customer care line

<p>I recently took a home router contract with Cell C and they never bothered to check if there is any coverage in the area I live in and where I intend to use the router. It's been over two months of calling in and complaining that I eventually requested a cancellation of the contract due to technical problems. Still nothing and they say they don't have anything in their records regarding cancellation of the contract. I've never been so exasperated in my life. </p>

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Replies (3)
Cell C
Cell C's reply25 Jul 2017, 14:55
Official

Good afternoon Zukie

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist

Regards

Cell C | PN

's update25 Jul 2017, 17:14
Reviewer Update

I'm glad to report that I got assisted by Cell C stay after having posted my grievance and I couldn't be happier with the person who assisted me from the company after all the stress.

Many thanks to you!!!

Cell C
Cell C's reply26 Jul 2017, 10:17
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN