1 reviews | Active since Oct 2016

07 Oct 2016, 16:20

Cell C's Sucky Service

<p>I requested an upgrade from Cell C Hatfield to the Huawei P9 Lite on a Epic 200 deal, but there was no stock available. I was promised that I would be contacted as soon as stock came in. </p> <p>A month later, with no communication from the store yet, I returned to find that they received stock the previous day, but everything had been sold out. My request was somewhere in a pile of papers under the desk. As the deal expiry date was fast approaching, I enquired as to whether I would still be able to get the deal I requested and was promised that I would be. </p> <p>As the deal expiry date was fast approaching, I enquired as to whether I would still be able to get the deal I requested as I had been waiting for more than a month. I was promised that I would be able to get the deal I had requested. </p> <p>Another 2 weeks later I contact them again and they apparently received stock the previous day. When I got to the store the deal had expired. The only way to reactivate it was to send an email to the powers that be. One week later and there is STILL no response from these powers. </p> <p>This has been a very frustrating and time-consuming process and I am still waiting.</p>

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Replies (2)
Cell C
Cell C's reply08 Oct 2016, 07:27
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply10 Oct 2016, 10:54
Official

As per feedback, you have been assisted with this matter.

Regards

Cell C | PN