CELL C'S PATHETIC SERVICE

I upgraded my Cell C contract on Thursday, 10th of September. When I got home I discovered that the phone does not read the SIM card. They did not put any SIM card in the phone in the shop to test it. From Saturday I am battling. They tell me they must send the phone to JHB for repairs. I am not happy with that, as it was not my responsibility to test the phone before leaving the store, it is Cell C's responsibility. I could not use the phone because the SIM card holder is faulty was discovered. Why must I be penalized for something that is not my fault. After numerous phone calls and promises that they will phone me back which they never did I went to the store myself yesterday. The Manager promised to phone me which he then did. He told me they will replace the phone and I can get it today. They will phone me. At 2 after no phone call I phoned, and they told me the Manager is not in for the day. After losing it over the phone, they phoned me to say they found the Manager and he will give me a loan phone. I said I want it today. They said they will phone me back to tell me when I can come in. It is now almost 7 in the evening and nobody has phoned me. Beyond pat