Cell C's ineptitude and *****

I went into Cell C Parow on the 18/3/15 with a problem with my phone switching on and off , i had made sure that i had a screen protector on the device as the screen is the most expensive part to fix replace and as such was NOT damaged or scratched in any way. I was told as per contractual agreement it would take 21working days to fix..... I was then sent a text on 15/4/15 and went to pick up my phone on the 16/4/15. Dylan told me that the repair centre had sent me a refurbished phone at no cost instead of fixing my phone. Immediately I saw that the entire screen was scratched lightly which I did not accept. Dylan told me he understood and would send it back and get me a replacement with a better screen as mine hadn't been undamaged in any way. On 21/4/15 i get a call that says the \fixed/refurbished"replacement phone is being sent for repair back to Jo'burg and Dyaln says it will be a few days and he'll call me back. on the 23/4 I get a text saying the \""new\""phone is booked for repair to which i question again isnt it ********** to book a \""fixed\"" phone in for repair. The eventuality is the repar centre only get the for on 30/4/15 that is two weeks after i asked for a new phone"""