Cell C's incompetance affects people!

I have a new cell c contract which commenced early this year. After the first month of my contract my line was disconnected. I called customer care and they advised that they didn't receive payment. I explained that I signed for a debit order but it appeared it was on cash payment. I requested payment be changed to debit and I immediately made a payment and the line was re-instated. The next month my line was disconnected again. I only discovered my line was disconnected when i was driving home from work with my kids and i had a breakdown. I was unable to call for assistance. The next day i called the call centre and the consultant advised my line was suspended as my account was arrears for almost R500. I explained that it is impossible as the account is only 2 months old and the second debit went off. I ask for the manager and when he checked he explained that the consultant that assisted me the previous month added someone else's account onto my contract which is why it reflects as arrears. He apologised, stated he removed the account and connected my line. Today i get a call from CellC collections for a handed over account! My account is not in arrears and I am so sick of this!!