PS
Paul S
1 reviews | Active since Dec 2020
19 Feb 2021, 10:59
Cell C 'S INCOMPATENCY
I do pay my Cell C account every month , on time , and the correct amount due. I forward Cell C my proof of payment , but my account is suspended every month. Ever since Glocell was taken over by Cell C to do their own financial administration , this will be a re - occurring problem , every month. I can not even contact the Cell C Customer Care line ! So , my only way to resolve my problem , is to contact Hello Peter , every month. I am so frustrated with Cell C ' s incompatance allocating payments to my account.
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Cell C's replyOfficial
19 Feb 2021, 13:48Good day Paul
Thank you for posting your review.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll escalate this matter for further assistance.
^YM
Thank you for posting your review.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll escalate this matter for further assistance.
^YM
Best regards,
Cell C's reply19 Feb 2021, 13:48
Official
Good day Paul
Thank you for posting your review.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll escalate this matter for further assistance.
^YM
Thank you for posting your review.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll escalate this matter for further assistance.
^YM
Best regards,