Cell C's customer service appalling.

After escalating a complaint, Cell C's service consultant, Danielle, claims she has called twice and been unable to reach me.One call was before 8am. Danielle's attitude is appalling. Cell C seem totally unconcerned at meeting customer's needs or offering decent service. I verbally agreed to a contract for an Apple Iphone6s+128GB phone in January. I was told the phone would shortly be in stock. Later, the story changed that the phone was unavailable, but Cell C now expected me to select a lower-level phone at a higher price as the prices have since escalated. Cell C take no responsibility for the issue, and as a client I suffer financial loss. I am considering taking this to the Ombudsman as presenting an offer one cannot fulfill seems to constitute *****. Cell C's advertising highlights their Apple offering and yet after three months they are still unable to supply a high-end Apple phone to a customer. HOW UTTERLY APPALLING. Wake up Cell C. You may think your adverts are ***y, BUT THERE IS NOTHING ***Y ABOUT ATROCIOUS SERVICE. If I get the same response from your customer service, that they were unable to contact me in three days, having made two calls, I will take this further.