1 reviews | Active since Dec 2010
Cell C ruined my Relationship with my partner
Yesterday afternoon, the network was terrible. I had been speaking to my girlfriend the whole morning and most of the afternoon. Towards the evening, she tried calling me numerous times (from her Cell C number) but it kept disconnecting or taking her to voicemail. She attempted to call me from her friend's phone, the call came through. I even tried to call my own number from my sibling's phone and the call came through.
Because of this network problem from Cell C, she said that I had blocked her number, because she couldn't get hold of me from her phone but of course, which I didn't block her. She then attempted to call me again at 23:33 and her call finally came through, even though I was talking to a really upset and infuriated woman. I tried to convince her, for minutes, that it was network problems but she wasn't taking it and that was that.
Cell C ruined my relationship.
Thank you for writing to us.
We have received your review regarding the call connection yesterday.
We can confirm that we were experiencing a general network issue where customer services were impacted. Amongst theses being unable to make calls, 3G MOC, pinless recharges, USSD, and SMSes. The services were restored at 23:30 13/09/2020.
Please accept our sincere apologies for the inconvenience this may have caused.
^NZ
Thank you for writing to us.
We have received your review regarding the call connection yesterday.
We can confirm that we were experiencing a general network issue where customer services were impacted. Amongst theses being unable to make calls, 3G MOC, pinless recharges, USSD, and SMSes. The services were restored at 23:30 13/09/2020.
Please accept our sincere apologies for the inconvenience this may have caused.
^NZ
