TM
Tshego M

1 reviews | Active since Dec 2010

14 Sept 2020, 01:41

Cell C ruined my Relationship with my partner

Yesterday afternoon, the network was terrible. I had been speaking to my girlfriend the whole morning and most of the afternoon. Towards the evening, she tried calling me numerous times (from her Cell C number) but it kept disconnecting or taking her to voicemail. She attempted to call me from her friend's phone, the call came through. I even tried to call my own number from my sibling's phone and the call came through.

Because of this network problem from Cell C, she said that I had blocked her number, because she couldn't get hold of me from her phone but of course, which I didn't block her. She then attempted to call me again at 23:33 and her call finally came through, even though I was talking to a really upset and infuriated woman. I tried to convince her, for minutes, that it was network problems but she wasn't taking it and that was that.

Cell C ruined my relationship.

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Replies (1)
Cell C
Cell C's reply14 Sept 2020, 07:22
Official
Good morning Tshego 

Thank you for writing to us.

We have received your review regarding the call connection yesterday.

We can confirm that we were experiencing a general network issue where customer services were impacted. Amongst theses being unable to make calls, 3G MOC, pinless recharges, USSD, and SMSes.  The services were restored at 23:30 13/09/2020.

Please accept our sincere apologies for the inconvenience this may have caused.

^NZ