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Samantha C

1 reviews | Active since Nov 2017

16 Sept 2021, 10:03

CELL C RUDE UNPROFESSIONAL

I'm having issues with a multiple user data bundle. My cell gets an error message "No funds", the other users have no problem connecting to the internet. I phoned Customer Care. Andile, sweet, helpful transfers me to Technical. The woman who answered the phone mumbled something or other, I gave my name and asked who I was speaking to and her response was a scripted, mumbled something or other. I asked again for her name and she launched into another scripted something or other and terminated the call. Another call to Customer Care. I explain the problem that Andile was unable to help with and ask again to be transferred to Technical. Call transferred, call terminated. Try again, call transferred, terminated. Try again and get told I will be transferred to Cell C business. Call answered by and "outside" person. Try Retention's, Try Customer Care. STILL no assistance, its been almost and HOUR of me trying to get help. You have the gall to say you have a Customer CARE centre!

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Replies (1)
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Samantha C's update16 Sept 2021, 13:00
Reviewer Update
Good day,

When will I be contacted? I need internet access to work.