1 reviews | Active since May 2018

06 Jul 2018, 10:03

CELL C ******* SERVICE

Item: Cell C
Rating: 1
Author: Tshepo M

I FEEL ****** AND ****ED BY CELL C I FILED IN A CLAIM FOR MY DEVICE AND NO ONE HAS COME TO ME WITH FEEDBACK I HAVE BEEN CALLING C INSURANCE AND THEY JUST BRUSH ME OVER TELLING ME THEIR SYSTEMS ARE DOWN EVEN ONE OF THE CELL C STAFF MEMBER HAS *******ED C INSURANCE 'S SERVICES AS POOR IMAGINE IF THEIR OWN PEOPLE FEEL LIKE THE SERVICE IS NONSENSE WHAT ABOUT US THE CUSTOMERS I PAY A VERY HIGH PREMIUM FOR THIS INSURANCE AND I FEEL LIKE THEY NOT PAYING ATTENTION TO THEIR CLAMS BUT WHENEVER ITS DEBIT ORDER TIME THEY EVEN HAVE REMINDERS TO SEND US AN SMS BUT THEY UNABLE TO COMMUNICATE WITH THEIR CLIENTS IS C IN CELL C COMMUNICATE?IF SO THEN THEY NOT USING THAT I AM IMPACTED AND I CAN NOT PERFORM MY DUTIES AS I DONT HAVE A PHONE AND A SIM

Helpful (0)

Replies (9)

Cell C's replyOfficial

06 Jul 2018, 10:10

Good morning Tshepo

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C's reply06 Jul 2018, 10:10

Official

Good morning Tshepo

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Tshepo M's updateReviewer Update

12 Jul 2018, 11:50

I AM STILL NOT HAPPY WITH YOUR GUYS SERVICE!!! I DONT UNDERSTAND HOW ONE CAN ESCALATE SOMETHING FROM MONDAY AND TILL TODAY I DO NOT HAVE ANY FEEDBACK LUNGI HAS BEEN TRYING HER BEST TO ASSIST BUT IT SEEMS THE PROBLEM IS JUST CELL C NOT THE STAFF MEMBERS BUT CELL C!!! I NEED MY PHONE REPLACED I EVEN RECEIVED AN INVOICE FOR THE MONTH OF JULY FOR A PAYMENT DUE ON THE 22ND HOWEVER I LOGGED ONE ON THE BEGINNING OF THE MONTH AND I STILL DONT HAVE A PHONE STILL CANNOT COMMUNICATE BUT A BILL HAS BEEN SENT TO ME LIKE WHAT IS REALLY GOING ON WITH CELL C

Tshepo M's update12 Jul 2018, 11:50

Reviewer Update

Cell C's replyOfficial

12 Jul 2018, 12:04

A follow-up request has been sent and feedback will be provided. Apologies for the poor service.

Regards

Cell C | PN

Cell C's reply12 Jul 2018, 12:04

Official

A follow-up request has been sent and feedback will be provided. Apologies for the poor service.

Regards

Cell C | PN

Tshepo M's updateReviewer Update

12 Jul 2018, 12:12

I JUST NEED MY PHONE IS THAT TOO MUCH TO ASK FOR

Tshepo M's update12 Jul 2018, 12:12

Reviewer Update

I JUST NEED MY PHONE IS THAT TOO MUCH TO ASK FOR

Cell C's replyOfficial

12 Jul 2018, 14:08

Lungile will contact you as per email.

Regards

Cell C | PN

Cell C's reply12 Jul 2018, 14:08

Official

Lungile will contact you as per email.

Regards

Cell C | PN

Cell C's replyOfficial

13 Jul 2018, 11:03

Lungi sent an email and provided the outcome feedback.

Regards

Cell C | PN

Cell C's reply13 Jul 2018, 11:03

Official

Lungi sent an email and provided the outcome feedback.

Regards

Cell C | PN

Tshepo M's updateReviewer Update

23 Jul 2018, 13:25

hi Cell C I made the payment on friday morning, made the payment express so it reflects SAP and I sent through the proof of payment called Cell c twice but they keep hanging up the phone whenever they put me on hold! i just got debited for the month of july I paid the 3k they wanted and now I am still treated like I have been in the beginning

Tshepo M's update23 Jul 2018, 13:25

Reviewer Update

Cell C's replyOfficial

23 Jul 2018, 15:04

Good afternoon Tshepo

We have escalated this matter for further assistance.

Regards

Cell C | PN

Cell C's reply23 Jul 2018, 15:04

Official

Good afternoon Tshepo

We have escalated this matter for further assistance.

Regards

Cell C | PN

Tshepo M's updateReviewer Update

23 Jul 2018, 16:08

is that the best you guys can do?

Tshepo M's update23 Jul 2018, 16:08

Reviewer Update

is that the best you guys can do?