Cell C *******

Trying to cancel a month to month 5GB package at CellC has become a nightmare. I took the package in order to up the data usage I required per month as I was misinformed with a package when I renewed my regular contract with CellC. I was told at inception that the 5GB was a month to month package that I could cancel by giving one months notice at anytime, In other words I was not locked in for any period of time. I was very clear about that request and the consultant reassured me that it was definitely a month to month package only no contract. I gave a months notice on only the 5GB package 4th March 2022. I am still trying to get someone to actually "listen" to my request, I have emailed *** as well as ***. I get the notification that my query is being dealt with and instead I am being fobbed off. First I am told their terms and conditions changed in November 2021, then I am told you need to pay a penalty as this is a 24 month contract. When I asked for a copy of the paperwork I signed I get a computer version that isn't signed. I know I didn't sign for a 24 months contract for the 5GB month to month data. On my monthly statement it clearly states that its a 5GB month to month contract, The regular contract for my other number is shown separately advising how long that one needs to run for. Does anybody know how I can resolve this as I am fuming being fobbed off from one department to the next with a promise that H/O will make a decision and contact me. I have no idea what decision they need to make as I always thought a month to month contract with no device was just that.