Cell C: Router Account

Good day,

I had a contract with Cell C Ref Number : *** which came to an end on January 2019 for my company Kwenza Trading Enterprises. I sent an email to them advising them that I would like to discontinue with their services. They kept on debiting my account even after . I have been sending endless email but it falls to deaf ears. I went to FNB to reverse and make a stop payment which they did meaning the reversal. My understanding with the stop payment was that for three consecutive months the amount will be reversed automatically as long as its the same amount. To my surprise its not like that they said the reference is not the same which is obvious the reference will differ every month. I now have to reverse the amount every month and incur costs of the reversal. This really frustrates can I please get assistance from you as I feel exhausted. They have debited the amount yesterday 16/07/19 for R291.00.

Your assistance will be highly appreciated.

Regards

Cynthia Madonsela Contanct: ***)