CELL C ROUND-ABOUT

Called customer care to sort out problem on my account.What a bummer. After explaining in lenth what my problem is,I was asked security q,informed that I failed the security check.What made me upset is the fact that on more than one occasion when I was contacted to upgrade my account did I informed the person that phoned me my resedential adress has changed.What is also trouble some is that I retained my number from VODACOM but have a different number on my account and when asked to provide a cell number this is confusing for bouth parties. Asked for other consultant, same explanation, same security Q,PASSED this time. Progress....now my problem. Was phoned a month or 2 back to upgrade my account. Told sales person that I installed WIFI at home and would not need a big date deal. Was informed that she can offer me lower deal that will be cheaper than before. I agreed as this will soot me fine without all the hassle of looking for something different.HAPPY,lower monthly account. Come end of November almost double. Now without me granting cell c permission they decided to deduct my debit order on the 23 of December, causing a default. CELL C again tried on month end to debit me and the payment when through. Now I get billed R70 for a failed debit order. Now for January I see on my statement still about R400 more than usual.My contract is for fixed data and top up airtime,so when trying to find out what is going on I am informed that they will phone me back when they have checked.This is not acceptable to me as I know that this will not happen, and also I work on a factory floor and are not able to hear the phone running. When I get upset and want answers, I get transferred to other another consultant unable to help. Getting very upset I inform this person that I then rather would like to cancel my contract. So, for the last 2 upgraded I did not take any new devices or other adons.SURPRISE,sir we will be asking you a cancellation fee of R2030.Now where does this leve me,I cannot budget when my account is never the same. I cant even afford this not to mention paying a cancellation fee of more than R2000.When asked to explain why this amount is so high, I get transferred to a ghost service agent that does not answer. This leaves me to beliefe that cell c does not train their staff to handle disgruntled customers and that they rather transfer us around in the hope that we will give up and just leave Q unanswered.I ONLY WHANT TO KNOW WHAT IS GOING ON,SO THAT IT CAN BE FIXED.