Cell c Round 3

This is now the 3rd Review as my query is now 2 days short of two months since I purchased data from the Cellc app for +- R 174. many emails and two phone calls and apologetic responses on hello peter and we still have no resolution.

Busisiwe via an email after I yet again have to follow up as the last communication was that the refund would take 3 days ( I still informed her that it would not as the public holidays would be seen as an excuse ), now tells me that need a bank statement as a screen shot was used. so she clearly **** about the refund been sorted and now after many mails and two phone calls wants a bank statement.

Shame on you.

I am now going to Icasa as you clearly have delayed and delayed and have not honoured my purchase of R174.00 on 5 February 2024.

anyone reading this please don't take the " automated apologies form their social media personnel as any attempt at resolving a simple refund.

Cellc has account staff surely who would be able to audit a simple transaction and see that not data was allocated, nope they wait for us, or simply hope that we see the small amount as none essential and thus " pocket the purchase as theirs, the none allocated payments account must be worth millions