1 reviews | Active since Oct 2016
CELL C ROCKSππππ
Good day, it's so sad that after being a customer for so long you can see how much a company has changed. Sometimes it's for the better and SOMETIMES IT'S NOT. Unfortunately CELL C, is that company for me. At one stage they really treated there clients good but now it's all about making money. Management doesn't even want to speak to clients there is a few that reply to the mails and they will not transfer or direct you to anyone that can make a decision. They say that they record the conversations but what they don't tell you is that it's only for them, the minute you ask for it it's a problem. I was told that they would keep my rate the same even as a month to month client as they are not willing to upgrade my contract because I am under debt review BUT now nobody knows about it and the recording is no where to be found πππ€π€π€ It's so amazing how they work. I am so tired of this. Is there anybody that cares about customer service???
Thank you for contacting us regarding your account query.
We apologize for the unpleasant experience. Please note as per our records, the contract *** was upgraded to Sim Only SmartData 50GB TopUp at R384,52 pm X 24 months effective on the 05 December 2022. The December bill is more than the usual amount due to that you received a prorated discount as the discount expired on the 05 December together with the previous contract.
Kindly note we need to await the January 2023 invoice in order to investigate the matter further as there might be a disconnection credit in January.
Regards
^GN
Best regards,
Thank you for contacting us regarding your account query.
We apologize for the unpleasant experience. Please note as per our records, the contract *** was upgraded to Sim Only SmartData 50GB TopUp at R384,52 pm X 24 months effective on the 05 December 2022. The December bill is more than the usual amount due to that you received a prorated discount as the discount expired on the 05 December together with the previous contract.
Kindly note we need to await the January 2023 invoice in order to investigate the matter further as there might be a disconnection credit in January.
Regards
^GN
Best regards,
