SB
Sherrie-lee Brown

1 reviews | Active since Mar 2020

26 Oct 2021, 08:03

Cell C robs their customers

My contract expired 4 months ago, yet I am still paying a full contract. Actually I am paying more than what I signed in my original contract.

I have called and sent emails to the complaints department and yet received no response to my mails.

I am still getting debited for a contract that is suspended. So you still want me to pay for something that I cant even use.

The staff at the stores are not clued up at all because I when into Canal Walk store to enquire about what would happen to my contract if I do not upgrade and I confirmed with the consultant that I would revert to a billing on what I use.

I dont understand how my package can be more WITHOUT A DEVICE!!!!!

I refuse to pay for something I did not sign for make use of!!!!

0
Replies (4)
Cell C
Cell C's reply26 Oct 2021, 08:40
Official
Hi Sherrie-lee

Thank you for contacting us. 

The matter will be escalated to our support team. Please provide us with your alternative contact number. 

^NT

Best regards,

SB
Sherrie-lee Brown's update26 Oct 2021, 09:48
Reviewer Update
You can contact me on *** seeing as I had to purchase a Telkom sim so that I can use my phone and people can contact me.

I am waiting to see what happens, all the while I am getting legal advise on how to manage this incase I need to sue.

Cell C
Cell C's reply26 Oct 2021, 14:56
Official
We will be in touch. 

^NT

Best regards,

SB
Sherrie-lee Brown's update08 Nov 2021, 08:13
Reviewer Update
I am still waiting on someone to advise me what is happening to my account? This has been coming on since July already. I cannot use my number which I use for work purposes. I have to change all my banking info because this cellphone number is linked to all my banking. I really hate CELL C!!!!!