Cell C robbing their own clients with adding additional contracts without my knowledge or concent

Cell C is so desperate for business it seems they now trick you into taking new contracts and then take more than 2 months to cancel it.

I was phoned by a sales lady, which didnt want to take now for an answer. This was in August 2022. She said I will pay roughly R150 more but will then have 10gig data a month and alot of minutes... Then she said she will send me a sim card. This was discussed as an upgrade to my current contract. Never was it mentioned that it was an additional contract, not even once.

I asked why the other sim, and she just said its a new sim. When I received the sim 21 August, I realized that this is a totally new nr. I would never agree to a new cell number and certainly not a secondary contract.

I took the simcard out of my phone within 10minutes and never used it again. I phoned the cancellation lines, which assured me that there will be no hassle as it is within 7days. I then said, its not only within 7days, there was never suppòsed to be a new contract. Never.

I am a broker, and my phone is my biggest toòl and one of the most important in my work. I had the same for 22 years. There is no way that I would ever agree to have a new contract or new number.

Cell C promised to phone me in 2 days. It didnt happen. I phoned Cell C 3 times in that innitial 7 dàys. They only phoned me back the 15th of the following month.

I escalated the case as I see there is a massive increase in my debit order. More than double the normal premium. I was totally mislead on purpose, and assistance to rectify was beyond poor. And now the escalations said I will be charged for useage of this time. I can proof I bought the 50gig data immediately when I realised this is a nonsens new contract.

I never agreed to a new contract, and Cell C refused to cancel this and deliberately took two months. My next actions will involve but might not be limited to consumer protection and social media.

This is ******* after i have been a loayal customer for almost 10 years.

Come my normal contract expiry, I am also cancelling. This treatment was terrible that a company would rob their own clients of a few hundred rands.

Cell c is welcome to listen to the calls and discussions, my intentions was certainly very clear, and not once was I informed that this will be a totally new contract and the amount is in anycase not even close to the amounts that was mentiones.

Never the less. I would nòt agree to a new or additional contract. Not now, not ever. One phone nr, one contract.