YB
Yvonne B

1 reviews | Active since Oct 2013

19 Nov 2018, 22:29

Cell c robbing customers of due data

I have a 40 Gig data contract with cell c. 20G daytime and 20G night time. The month of November the decided to rob me of 4Gig on the daytime . They credited me with 4 gig less and now is mid November my daytime data is almost finished. I dont know the reason of robbing me because not anywhere in the contract i was told the data i receive will drop. If this is how u do business after my contract expires i will look for better alternative. My no is ********** 520 .

0
Replies (3)
Cell C
Cell C's reply20 Nov 2018, 07:27
Official
Good morning Yvonne

We have requested one of our team members to look into this matter and assist. Be assured that this matter will be rectified and you will be assisted accordingly.

Regards
Cell C | PN 


Cell C
Cell C's reply20 Nov 2018, 13:15
Official
Palesa has been in contact with you to assist with this matter. She advised that your full allocation of data was loaded on the 01/11/2018, 20GB anytime (10GB +10GB ) and 20GB nite (10GB +10GB.  You have used 10GB + 3.50 GB anytime data and you are left with a positive balance of 6.50GB anytime data. 

Regards
Cell C | PN
YB
Yvonne B's update21 Nov 2018, 09:49
Reviewer Update
Yes Palesa phoned but i did tell her what she sees on ur side is not the same as what i am seeing on my phone and i did email her on ********** the screen grab showing that instead of crediting 10g u given 6.04 which will expire 1st December. And u never came back to me. So u still have rectify my problem. Or r u gonna push it under carpet till i let go? No i wont i want proper explanation cos my contract was for 40gig not 34.4gig.