DW
Deveda W
1 reviews | Active since Feb 2018
14 Apr 2025, 11:20
CELL C robbing customers
DISGUSTING treatment, I took a phone on contract and was not happy with the device i logged a request to cancel the very next day 18 Feb, yet I was billed in full, the contract was not cancelled, and till now one one can resolve no one comes back to me, this is madness
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Replies (2)
Cell C's replyOfficial
14 Apr 2025, 11:32Dear Deveda Williams
Thank you for reaching out and expressing your concerns. We deeply regret the frustration and inconvenience this situation has caused you. We understand your dissatisfaction, especially regarding the billing and the lack of resolution.
Please know that we take your complaint seriously, and we have escalated the matter to our support team for urgent review. Our team will be in touch.
Regards
Cell C CW
Thank you for reaching out and expressing your concerns. We deeply regret the frustration and inconvenience this situation has caused you. We understand your dissatisfaction, especially regarding the billing and the lack of resolution.
Please know that we take your complaint seriously, and we have escalated the matter to our support team for urgent review. Our team will be in touch.
Regards
Cell C CW
Cell C's reply14 Apr 2025, 11:32
Official
Dear Deveda Williams
Thank you for reaching out and expressing your concerns. We deeply regret the frustration and inconvenience this situation has caused you. We understand your dissatisfaction, especially regarding the billing and the lack of resolution.
Please know that we take your complaint seriously, and we have escalated the matter to our support team for urgent review. Our team will be in touch.
Regards
Cell C CW
Thank you for reaching out and expressing your concerns. We deeply regret the frustration and inconvenience this situation has caused you. We understand your dissatisfaction, especially regarding the billing and the lack of resolution.
Please know that we take your complaint seriously, and we have escalated the matter to our support team for urgent review. Our team will be in touch.
Regards
Cell C CW
DW
Deveda W's updateReviewer Update
22 Apr 2025, 20:48Im Very disturbed today I received 3 emails still claiming I need to pay when I was informed that the billing issue was resolved what ****s are running that I need to do new debit orders
DW
Deveda W's update22 Apr 2025, 20:48
Reviewer Update
Im Very disturbed today I received 3 emails still claiming I need to pay when I was informed that the billing issue was resolved what ****s are running that I need to do new debit orders