Cell C ****** me of 3gigs

On the 7th Aug, data of 3.1gig was shared by someone to my number. On the 15th Aug without any notification from Cell C, I checked my data and it was sitting on 0MB. I call Cell C and Zanele answered me who assisted by confirming the above information that it was true tht 3.1gigs was shared in total and not been used. She opened up a case on reference no: ********** 508 where i was informed that it would take 24 to 48 hours. I called in later that day to find out the status of case was answered by a guy who took me from pillar to post and arrogant on the phone which I asked him several times tht I want to speak to a manager about this was put on hold for more than 10mins at a time. Bad service according to me and I just thought to myself that maybe Cell C is running a CIRCUS cause u ask for a manager but it takes a huge effort to get one on the phone, I ended up dropping the phone. At that point in time I needed to understand why within 8 days would data that is for 30days expire within 8 days. I then called again was answered by another agent told them I want to speak to the manager cause I have run from pillar to post she gladly sent me to manager called Dineo. She assisted me and made me understand what was happening stating that the case is still being handled and therefore will receive feedback soon but they should reinstated the 3.1gigs back to my number as I have not used it and should be reinstated back to me. This morning 20 August I call to Cell C answered by an agent rude as the 2nd guy I received and attitude that stinks for days. I ask about the case and she verifies me which I failed because I don't often use the number in question I ask her to speak to a manager she puts me on hold comes back and tells me that the manager is busy and that it's 24 to 48 working hours I will have to wait. What i don't understand about the call centre for Cell C is that are u guys running a circus because how can at times that managers are not available or busy? Aren't your customers important than being told that they busy customer service is important I am sure that u guys know that. Then agents attitude must change, do u know as a customer I can hear a cheerful, happy nd smiling agent just over the phone that changes my mood from being irritated to a good mood understanding that the agent will assist me. But if I can hear that they have an attitude than it makes me worse irritated on the other side CELL C AGENTS CHANGE YOUR ATTITUDE OF TALKING TO CUSTOMERS WE NOT CHILDREN THAT HAVE DONE SOMETHING WRONG WE INQUIRING ABOUT OUR ACCOUNTS THAT WE HAVE PAID A SERVICE TO CELL C. and back to my data I would gladly would like an answer about my data cause I cannot just loose 3.1gig data which is allot of money within 8 days without any notification please rectify and put my data back.