mK
miyelani K
1 reviews | Active since Feb 2013
19 Jul 2023, 15:44
Cell C Rob people money by charging them more that agreed on the contracts
I have two contracts with Cell C. In one contract agreement, I pay R434.19; in the other, I pay R215.05. Both sim cards are data sim cards and are set to use R1 after data is depleted or finished.
Regarding the R215.05 contract agreement, I have been charged R304.11 without explanation or reason for more than a year now. The challenge is that Cellc charge me R794.08 for the R434.19 contract agreement in the month of June 2023, and they charged me over R1000 for July 2023 invoice.
I called Cell C to ask why and they say they cannot help because I instructed them to cancel my contracts at the end of my contracts. It is crazy how ISPs rob people of money these days. Cell C wants to keep lights on and rob us of the little cash we have.
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Replies (2)mK
miyelani K's updateReviewer Update
24 Jul 2023, 12:48So Cell C called me to explain the issue with the amount deducted. Their agent seems to be confused. First, she says I have been charged for over usage while I explained in my post that my contracts are set to use only R1 after using all the data available. When she checks there is no over usage on the accounts. second, she said I have been charged according to the available spend or something which I allow them to charge me R600 more in my account. third, it was because my contract was not renewed and Cell C chose to continue with the contract and charge me for the added benefits which sum to R600 per month.
Cell C called on renewal of the contract and now they claim that there was no call from Cell C and the R400 contract was not renewed and there was added benefit according to the available spend on my contract.
This is a ******* or **** from Cell C to get more money from their client.
1. Why was my contract not renewed after they called me?
2. Why was the contract continued after the agreed period
3. Why was the contract then continued on a different amount than the agreed amount if they wanted to continue without renewing my R400 contract?
4. Why the R200 contract is being invoice R300 every month.
The R100 that was overcharged on the R200 contract for more than a year must be returned. The overcharge amount on the R400 contract must the corrected.
The agent cannot explain and she says she cannot fix the issue. This needs to be fixed and corrected. I think at this stage the issue must be reported to the office of the Ombudsman. There is no way I can let this go unanswered.
I asked Cell C to cancel all my contracts and this is the end of our relationship.
Cell C called on renewal of the contract and now they claim that there was no call from Cell C and the R400 contract was not renewed and there was added benefit according to the available spend on my contract.
This is a ******* or **** from Cell C to get more money from their client.
1. Why was my contract not renewed after they called me?
2. Why was the contract continued after the agreed period
3. Why was the contract then continued on a different amount than the agreed amount if they wanted to continue without renewing my R400 contract?
4. Why the R200 contract is being invoice R300 every month.
The R100 that was overcharged on the R200 contract for more than a year must be returned. The overcharge amount on the R400 contract must the corrected.
The agent cannot explain and she says she cannot fix the issue. This needs to be fixed and corrected. I think at this stage the issue must be reported to the office of the Ombudsman. There is no way I can let this go unanswered.
I asked Cell C to cancel all my contracts and this is the end of our relationship.
mK
miyelani K's update24 Jul 2023, 12:48
Reviewer Update
So Cell C called me to explain the issue with the amount deducted. Their agent seems to be confused. First, she says I have been charged for over usage while I explained in my post that my contracts are set to use only R1 after using all the data available. When she checks there is no over usage on the accounts. second, she said I have been charged according to the available spend or something which I allow them to charge me R600 more in my account. third, it was because my contract was not renewed and Cell C chose to continue with the contract and charge me for the added benefits which sum to R600 per month.
Cell C called on renewal of the contract and now they claim that there was no call from Cell C and the R400 contract was not renewed and there was added benefit according to the available spend on my contract.
This is a ******* or **** from Cell C to get more money from their client.
1. Why was my contract not renewed after they called me?
2. Why was the contract continued after the agreed period
3. Why was the contract then continued on a different amount than the agreed amount if they wanted to continue without renewing my R400 contract?
4. Why the R200 contract is being invoice R300 every month.
The R100 that was overcharged on the R200 contract for more than a year must be returned. The overcharge amount on the R400 contract must the corrected.
The agent cannot explain and she says she cannot fix the issue. This needs to be fixed and corrected. I think at this stage the issue must be reported to the office of the Ombudsman. There is no way I can let this go unanswered.
I asked Cell C to cancel all my contracts and this is the end of our relationship.
Cell C called on renewal of the contract and now they claim that there was no call from Cell C and the R400 contract was not renewed and there was added benefit according to the available spend on my contract.
This is a ******* or **** from Cell C to get more money from their client.
1. Why was my contract not renewed after they called me?
2. Why was the contract continued after the agreed period
3. Why was the contract then continued on a different amount than the agreed amount if they wanted to continue without renewing my R400 contract?
4. Why the R200 contract is being invoice R300 every month.
The R100 that was overcharged on the R200 contract for more than a year must be returned. The overcharge amount on the R400 contract must the corrected.
The agent cannot explain and she says she cannot fix the issue. This needs to be fixed and corrected. I think at this stage the issue must be reported to the office of the Ombudsman. There is no way I can let this go unanswered.
I asked Cell C to cancel all my contracts and this is the end of our relationship.
mK
miyelani K's updateReviewer Update
06 Sept 2023, 15:06The account still needs to be canceled even after your confirmation @Cellc that my account request of cancellation has been actioned. @Cellc needs to get your **** together. The account is overcharged, and now, after requesting that my account be canceled. @Cellc is a joke!!
Please highlight who will pay for whatever incompetence is happening in your organization.
Please highlight who will pay for whatever incompetence is happening in your organization.
mK
miyelani K's update06 Sept 2023, 15:06
Reviewer Update
The account still needs to be canceled even after your confirmation @Cellc that my account request of cancellation has been actioned. @Cellc needs to get your **** together. The account is overcharged, and now, after requesting that my account be canceled. @Cellc is a joke!!
Please highlight who will pay for whatever incompetence is happening in your organization.
Please highlight who will pay for whatever incompetence is happening in your organization.