Cell C, Riverside Mall & its Customer Service Department

On the 09/09/2021 i took an early upgrade on my *** at Cell C Riverside Mall in Mbombela and was promised to have the subscriber contract emailed to me, and to date they never emailed it. I have been calling Cell C customer Service to have the issue resolved and even complained through email and i only get an automated response that an agent will call me with 24 - 48 hours and to date no one bothers to reach. Surely, this kind of service is absurd. They Store where i took the contract are saying they have no records of me signing up for a contract with them, that's even nonsense to say the least.