Cell C - *********** their clients

<p>I have recently renewed my contract with Cell C for the monthly amount of R239.00 per month. After a few months my account is in arrears. On investigating I find out that the have increased my contract by R10 (R249.00 pm ) surely they cannot do that?</p> <p> </p> <p>I have called the customer service centre and been into their Hillcrest branch but it is like talking to a brick wall.</p> <p>I have emailed to their complaints email address, ********** today for the second time. Email you will find below:</p> <p> </p> <p>To whome it might concern.</p> <p> </p> <p>I sent this email to Cell C on 9 May 2017 and again today. I see I am still in arrears I have not been contacted and the issue has not been resolved. This issue will be taken further. It needs to be resolved. Unfortunately this is not the first issue I have had with Cell C.</p> <p> </p> <p>So I have signed a contract for R239.00 per month, ACCOUNT ********** 4 and am now in arrears for R40.00 because Cell C has decided they want to increase my monthly instalment by R10.00 per month, which I was not aware of, firstly. Secondly, You cannot just do that!!!!!!!</p> <p>I have signed a contract. That is all I can afford!!! And nobody has the authority to assist. Management is sitting in an office somewhere, unreachable.</p> <p> </p> <p>This is not the first time I have had an issue. I have spent valuable time in your stores and on the phone to Cell C.</p> <p> </p> <p>You truly need to be approachable when it comes to client concerns.</p> <p> </p> <p>Please rectify my account to its original contract amount of R239.00 per month.</p> <p> </p> <p>Regards</p> <p>Rose Rapson</p> <p> </p>