CELL C *********** LOYAL CUSTOMERS

Hi. I have been with Cell C for the past 20 years. This year with the unprecedented lock down happening was the 1st time that my premium bounced ...i then called into the call centre in April and was told that my line was suspended and i owed R2000. I advised the agent that with work being stopped i was not in a position to settle the amount at that stage...i have 2 contracts with you guys and both were due for an upgrade and one was already over the 24 month period anyway so i could of cancelled yet i chose to remain with the company.

I then called again in june and august and now again in November only to be told that cell c has tried contacting me to arrange a payment plan which left me highly confused because how can you get in contact with me if my lines were suspended....also now cell c tells me i need to pay R9000 to reinstate my line because the benefits were loaded for each month...benefits which i may add i had no access to at ALL because the line was suspended....so now you tell a long serving client that he has to pay R9000 for benefits he couldn't use in order for him to still remain loyal and stay with cell c especially in a time that we find ourselves in now.

Ive sent mails and called many times and i am willing to pay the overdue amounts for services i did receive...i await your assistance.