HS
Hanre S
1 reviews | Active since Jan 2018
24 Jan 2025, 15:20
Cell C ripped me off Big time !!!
I have been a customer of Cell C for quite awhile now. I was on the old Pinical pakage that gave me 10gig, 3000 mins call time, and I payed around R1050/month with a S20FE. About 2 years ago the call centre called me with a "Great" offer, they offered me a pakage upgrade, 10gigs, 3000mins and 3gigs social data for much less @R999/month. Unfortunately I took the deal, and today after I asked some questions regarding the Elevate packages I actually realised how badly Cell C ripped me off with this wonderfull "upgrade" as I was now paynig +-R100/minth less, but that was without a device upgrade. Really Cell C, this is goung to make me reconsidder Cell C as my service provider, I'm very disappointed in Cell C for ripping customers off so blatantly !!!!
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
24 Jan 2025, 15:36Dear Hanre Steyn
Thank you for contacting Cell C.
We’re truly sorry to hear about your experience and understand your disappointment. We value you as a long-time customer and want to assist in addressing your concerns.
We’ve referred your query to our team, who will review your package details and reach out to you shortly to assist further. Thank you for bringing this to our attention, and we’ll do our best to resolve this matter for you.
Regards,Cell C | TM
Thank you for contacting Cell C.
We’re truly sorry to hear about your experience and understand your disappointment. We value you as a long-time customer and want to assist in addressing your concerns.
We’ve referred your query to our team, who will review your package details and reach out to you shortly to assist further. Thank you for bringing this to our attention, and we’ll do our best to resolve this matter for you.
Regards,Cell C | TM
Cell C's reply24 Jan 2025, 15:36
Official
Dear Hanre Steyn
Thank you for contacting Cell C.
We’re truly sorry to hear about your experience and understand your disappointment. We value you as a long-time customer and want to assist in addressing your concerns.
We’ve referred your query to our team, who will review your package details and reach out to you shortly to assist further. Thank you for bringing this to our attention, and we’ll do our best to resolve this matter for you.
Regards,Cell C | TM
Thank you for contacting Cell C.
We’re truly sorry to hear about your experience and understand your disappointment. We value you as a long-time customer and want to assist in addressing your concerns.
We’ve referred your query to our team, who will review your package details and reach out to you shortly to assist further. Thank you for bringing this to our attention, and we’ll do our best to resolve this matter for you.
Regards,Cell C | TM
HS
Hanre S's updateReviewer Update
24 Jan 2025, 15:38Not happy at all, very dissapointed !!
HS
Hanre S's update24 Jan 2025, 15:38
Reviewer Update
Not happy at all, very dissapointed !!
Cell C's replyOfficial
24 Jan 2025, 15:44We sincerely apologize for the disappointment and frustration you’re feeling. We completely understand how upsetting this situation must be. Please rest assured that your concerns have been escalated as a priority, and we are actively working with our team to resolve this for you as quickly as possible.
We value your feedback and your time, and we’ll provide you with an update soon. Thank you for your patience while we work to make this right.
Regards,
Cell C | TM
We value your feedback and your time, and we’ll provide you with an update soon. Thank you for your patience while we work to make this right.
Regards,
Cell C | TM
Cell C's reply24 Jan 2025, 15:44
Official
We sincerely apologize for the disappointment and frustration you’re feeling. We completely understand how upsetting this situation must be. Please rest assured that your concerns have been escalated as a priority, and we are actively working with our team to resolve this for you as quickly as possible.
We value your feedback and your time, and we’ll provide you with an update soon. Thank you for your patience while we work to make this right.
Regards,
Cell C | TM
We value your feedback and your time, and we’ll provide you with an update soon. Thank you for your patience while we work to make this right.
Regards,
Cell C | TM
HS
Hanre S's updateReviewer Update
25 Jan 2025, 16:37Ok, so this lady calls me from Cell C , and after a long and useless conversation she basically just tells me if I want a new device I must just keep on paying until my contract reaches upgrade date or I must just take out a new contract and pay Cell C more money every month.
If they were serious about keeping customers happy they could have offered me a early upgrade, as there is no device being payed off on the current contract, but no, they want to make as much money off me for as long as possible !!!
People if you want a service provider that actually cares about their customers, stay away from Cell C, as this is the kind of service you get from them after being a customer for around 8yrs !!!
Pathetic !!!
If they were serious about keeping customers happy they could have offered me a early upgrade, as there is no device being payed off on the current contract, but no, they want to make as much money off me for as long as possible !!!
People if you want a service provider that actually cares about their customers, stay away from Cell C, as this is the kind of service you get from them after being a customer for around 8yrs !!!
Pathetic !!!
HS
Hanre S's update25 Jan 2025, 16:37
Reviewer Update
Ok, so this lady calls me from Cell C , and after a long and useless conversation she basically just tells me if I want a new device I must just keep on paying until my contract reaches upgrade date or I must just take out a new contract and pay Cell C more money every month.
If they were serious about keeping customers happy they could have offered me a early upgrade, as there is no device being payed off on the current contract, but no, they want to make as much money off me for as long as possible !!!
People if you want a service provider that actually cares about their customers, stay away from Cell C, as this is the kind of service you get from them after being a customer for around 8yrs !!!
Pathetic !!!
If they were serious about keeping customers happy they could have offered me a early upgrade, as there is no device being payed off on the current contract, but no, they want to make as much money off me for as long as possible !!!
People if you want a service provider that actually cares about their customers, stay away from Cell C, as this is the kind of service you get from them after being a customer for around 8yrs !!!
Pathetic !!!
Cell C's replyOfficial
25 Jan 2025, 17:06Dear Hanre Steyn
We sincerely apologize for the frustration and disappointment you've experienced. We always aim to provide the best possible service and value to our customers, and we regret that we didn’t meet your expectations during your recent interaction with us.
Thank you for your loyalty over the past 8 years. We value your business and would appreciate the opportunity to resolve this matter to your satisfaction.
Regards
Cell C | NT
We sincerely apologize for the frustration and disappointment you've experienced. We always aim to provide the best possible service and value to our customers, and we regret that we didn’t meet your expectations during your recent interaction with us.
Thank you for your loyalty over the past 8 years. We value your business and would appreciate the opportunity to resolve this matter to your satisfaction.
Regards
Cell C | NT
Cell C's reply25 Jan 2025, 17:06
Official
Dear Hanre Steyn
We sincerely apologize for the frustration and disappointment you've experienced. We always aim to provide the best possible service and value to our customers, and we regret that we didn’t meet your expectations during your recent interaction with us.
Thank you for your loyalty over the past 8 years. We value your business and would appreciate the opportunity to resolve this matter to your satisfaction.
Regards
Cell C | NT
We sincerely apologize for the frustration and disappointment you've experienced. We always aim to provide the best possible service and value to our customers, and we regret that we didn’t meet your expectations during your recent interaction with us.
Thank you for your loyalty over the past 8 years. We value your business and would appreciate the opportunity to resolve this matter to your satisfaction.
Regards
Cell C | NT
HS
Hanre S's updateReviewer Update
25 Jan 2025, 17:11Well, you had the opportunity, but your agent had no interest in actually helping, her whole dialogue was just to tell me that I am wrong and thete is nothing Cell C is going to do about it, I must just keep paying or take another contract and pay them even more !!
HS
Hanre S's update25 Jan 2025, 17:11
Reviewer Update
Well, you had the opportunity, but your agent had no interest in actually helping, her whole dialogue was just to tell me that I am wrong and thete is nothing Cell C is going to do about it, I must just keep paying or take another contract and pay them even more !!
Cell C's replyOfficial
26 Jan 2025, 08:23Good day.
Your request for an early upgrade has been sent for review and feedback on this matter will be provided as soon as possible.
Cell C | DA
Your request for an early upgrade has been sent for review and feedback on this matter will be provided as soon as possible.
Cell C | DA
Cell C's reply26 Jan 2025, 08:23
Official
Good day.
Your request for an early upgrade has been sent for review and feedback on this matter will be provided as soon as possible.
Cell C | DA
Your request for an early upgrade has been sent for review and feedback on this matter will be provided as soon as possible.
Cell C | DA
HS
Hanre S's updateReviewer Update
29 Jan 2025, 17:57And it is now Wednesday 29 Jan, not a word from Cell C since Sunday 26 Jan.
Suppose it was to be expected that they will just let it lie and hope it goes away, wich it will, along with a long time customer.
Suppose it was to be expected that they will just let it lie and hope it goes away, wich it will, along with a long time customer.
HS
Hanre S's update29 Jan 2025, 17:57
Reviewer Update
And it is now Wednesday 29 Jan, not a word from Cell C since Sunday 26 Jan.
Suppose it was to be expected that they will just let it lie and hope it goes away, wich it will, along with a long time customer.
Suppose it was to be expected that they will just let it lie and hope it goes away, wich it will, along with a long time customer.
Cell C's replyOfficial
29 Jan 2025, 18:03Good day Hanre Steyn,
Apologies for the delay in receiving feedback.
A follow has been sent to management from our sales department. Feedback will be provided as soon as possible.
Regards
Cell C | DA
Apologies for the delay in receiving feedback.
A follow has been sent to management from our sales department. Feedback will be provided as soon as possible.
Regards
Cell C | DA
Cell C's reply29 Jan 2025, 18:03
Official
Good day Hanre Steyn,
Apologies for the delay in receiving feedback.
A follow has been sent to management from our sales department. Feedback will be provided as soon as possible.
Regards
Cell C | DA
Apologies for the delay in receiving feedback.
A follow has been sent to management from our sales department. Feedback will be provided as soon as possible.
Regards
Cell C | DA
HS
Hanre S's updateReviewer Update
30 Jan 2025, 09:05Ok.
So today I get a call and basically get told ok, they will migrate me to the better contract, Elevate 4+, but I will still have to pay the same amount until my current contract expires !!
Great service again Cell C, but then I suppose you guys need the money more than I do, so as soon as my contract expires I will port my number to another service provider who actually provides a service to customers.
So dissapointing to get this kind of treatment from a company I have had such a long relationship with, but it's what happens if the service provider is more interested in making money than keeping customers.
I hope other people can learn from my mistake here, never buy anything Cell C Call Centre offer you, they just goung to rip you off.
So today I get a call and basically get told ok, they will migrate me to the better contract, Elevate 4+, but I will still have to pay the same amount until my current contract expires !!
Great service again Cell C, but then I suppose you guys need the money more than I do, so as soon as my contract expires I will port my number to another service provider who actually provides a service to customers.
So dissapointing to get this kind of treatment from a company I have had such a long relationship with, but it's what happens if the service provider is more interested in making money than keeping customers.
I hope other people can learn from my mistake here, never buy anything Cell C Call Centre offer you, they just goung to rip you off.
HS
Hanre S's update30 Jan 2025, 09:05
Reviewer Update
Ok.
So today I get a call and basically get told ok, they will migrate me to the better contract, Elevate 4+, but I will still have to pay the same amount until my current contract expires !!
Great service again Cell C, but then I suppose you guys need the money more than I do, so as soon as my contract expires I will port my number to another service provider who actually provides a service to customers.
So dissapointing to get this kind of treatment from a company I have had such a long relationship with, but it's what happens if the service provider is more interested in making money than keeping customers.
I hope other people can learn from my mistake here, never buy anything Cell C Call Centre offer you, they just goung to rip you off.
So today I get a call and basically get told ok, they will migrate me to the better contract, Elevate 4+, but I will still have to pay the same amount until my current contract expires !!
Great service again Cell C, but then I suppose you guys need the money more than I do, so as soon as my contract expires I will port my number to another service provider who actually provides a service to customers.
So dissapointing to get this kind of treatment from a company I have had such a long relationship with, but it's what happens if the service provider is more interested in making money than keeping customers.
I hope other people can learn from my mistake here, never buy anything Cell C Call Centre offer you, they just goung to rip you off.
HS
Hanre S's updateReviewer Update
30 Jan 2025, 09:40Very Funny.
Well atleast Cell C is happy and think this matter was resolved, but that's fine, didn't expect anything better.
But very interestingly, suddenly Cell C ripp off centre calls me and says they calling about an upgrade I app**** for online, I never app**** for an upgrade online ????
So now they seem to just do their own thing.
And please stop saying thatvyour customers satisfaction matter to you as it does not, all that matters to you is your customers money !!
Well atleast Cell C is happy and think this matter was resolved, but that's fine, didn't expect anything better.
But very interestingly, suddenly Cell C ripp off centre calls me and says they calling about an upgrade I app**** for online, I never app**** for an upgrade online ????
So now they seem to just do their own thing.
And please stop saying thatvyour customers satisfaction matter to you as it does not, all that matters to you is your customers money !!
HS
Hanre S's update30 Jan 2025, 09:40
Reviewer Update
Very Funny.
Well atleast Cell C is happy and think this matter was resolved, but that's fine, didn't expect anything better.
But very interestingly, suddenly Cell C ripp off centre calls me and says they calling about an upgrade I app**** for online, I never app**** for an upgrade online ????
So now they seem to just do their own thing.
And please stop saying thatvyour customers satisfaction matter to you as it does not, all that matters to you is your customers money !!
Well atleast Cell C is happy and think this matter was resolved, but that's fine, didn't expect anything better.
But very interestingly, suddenly Cell C ripp off centre calls me and says they calling about an upgrade I app**** for online, I never app**** for an upgrade online ????
So now they seem to just do their own thing.
And please stop saying thatvyour customers satisfaction matter to you as it does not, all that matters to you is your customers money !!
HS
Hanre S's updateReviewer Update
30 Jan 2025, 11:26They called me and said I applued online for an upgrade !
I did not talk to them as I did not apply for an upgrade as I am not due for an upgrade, as per Cell C.
I did not talk to them as I did not apply for an upgrade as I am not due for an upgrade, as per Cell C.
HS
Hanre S's update30 Jan 2025, 11:26
Reviewer Update
They called me and said I applued online for an upgrade !
I did not talk to them as I did not apply for an upgrade as I am not due for an upgrade, as per Cell C.
I did not talk to them as I did not apply for an upgrade as I am not due for an upgrade, as per Cell C.
HS
Hanre S's updateReviewer Update
30 Jan 2025, 12:18You keep saying that, but you keep doing the same.
Hopefully many people read this.
Hopefully many people read this.
HS
Hanre S's update30 Jan 2025, 12:18
Reviewer Update
You keep saying that, but you keep doing the same.
Hopefully many people read this.
Hopefully many people read this.