bM
bendict M

1 reviews | Active since Jan 2012

27 Oct 2015, 12:08

cell c ripoff

i used my cell c data contract for two years paying abt R100 for 2 gig and the contract expired nov 2014, as i had no notification after the expiry date i continued using the sim only to realize i was paying about R380+ per month of data, i then enquired of cell c only to be told my contract had expired and was now being billed per usage. i continued using the line until i could not take on the high charges i then requested cell c to cancel the contract which i was told they did, now i go a call to be told im owing R525 for data which i never used and all im told is it was benefit sent to the sim, thisis just a complete ripoff because how can i be iven benefits on an expired contract, please help me understand i have been trying to cancel the contract but all cell c does is billing me with expiring data and huge amounts. Please cancel the expired contract which i dont see any reason to pay for unused data..*** this is unearthical to bill a terminated or even expired contract just a *******. please address this, i do not have an extra R500 to appetize cell c.

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Replies (1)
Cell C
Cell C's reply27 Oct 2015, 12:36
Official
Hello benzolyn50,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,