Cell C rip-off

We've had no contact from Cell C to resolve this issue as promised. Not good enough

Cell C not willing to speak to me. A women phoned me this morning. The contract is in my husbands name, but he works between Courts, prisons and police stations in the course of his work and cannot take calls during work hours. Cell C customer "service" only operates during working hours. I have been authorized by my husband to deal with all Cell C matters pertaining to our contracts. This authorisation has been sent to Cell C some years ago. Cell C customer service refuse to deal with me instead of my husband with regards to this matter. We will NEVER have another contract with Cell C. Service is an abomination.

The consultant has phoned me. Cell C has deviated from their contract and removed the the 44.69% variable discount, written into our current contract (I have a written copy of the contract in front me) and the consultant tells me that variable discount simply doesn't exist any more. We are most disturbed that Cell C can simply alter a signed contract without consultation. In our opinion, this contract for both our phones should be made null and void as Cell C has not comp**** with the terms of the contract. We will NEVER trust Cell C with future contracts. Cell C has successfully gotten rid of 2 angry customers. We still expect Cell C to honour the 44.69% variable discount for this current contract of 24 months. Agreement number ******

This is a lie. I have a copy of the contract that does include the variable discount. Cell C has changed this after the contract was signed. We will not trust Cfll C with another contract in the future. Customers of Cell C, be warned!

Will do.

It has been sent

2 days ago I sent the original contract agreement to Cell C who have confirmed receipt of the contract we signed up for and that the subscription details were changed after the agreed contract was sent to us. We received no notification of any change in March. (We keep records). Cell C team was to consult on a way forward. We haven't heard from them since. Why not?

Thank you

Cell C Social Media personnel phoned thi morning and promised to phone me between 1pm and 4pm today with a resolution. This has not happened. We can only conclude that Cell C is not willing to find a resolution to this issue and are acting in bad faith. It really is a disgrace

I have have contacted by Cell C representative. The contract signed 16 March 2024 has be changed without consultation, although Cell C alleges we were notified on 8 May 2024 of the alterations which neither my husband nor I received. We are stuck with this contract now for 2 years in violation of the contract agreed on 16 March 2024. Cell C clearly has no interest in remedying this situation. They clearly can not be trusted. As soon as our 24 month violated contract is over, we will move to another mobile service provider. We would never recommend Cell C to anyone due to this abhorrent treatment and scant regard for customer rights

Is Cell C going to continue their "investigations" into this incorrect contract until the contract ends in 2026???!!!

Please do not contact us telephonically or visa sms in future. Any further communications must be via email so we can maintain a paper trail. Thank you

Well your team does not listen to you. Another phone call just received with a nonsense story. We want the 16 March 2024 contact with the variable discount honoured, not some other nonsense new contract costing more. My original review stands. Cell C does not honour their contract signed, will go back and forth for weeks skirting around the issue and talking nonsense 🙄

To make it clear in case you can't read for meaning
1. We want the 16 March 2024 contract agreed on with the stated variable discount honoured
2. The alleged 6 May 2024 sms stating the variable discount no longer applies was not received
3. We do not want another contract at R200 per month each.
4. Stop messing with us

5. Respond via email only. We will not take any more nonsense telephone calls

Cell C simply can't fix their mistakes properly. Correction was made for 1 phone contract effective from 1 August 2024, but not for the other phone contract (both contracts are identical). Cell C has also informed us that they do not credit the customer for any overpayments taken from customer bank account. This is unacceptable. Please will Cell C fix the problems they have created. The contract signed for the second phone must be implemented according to the contract. Overcharged amounts taken from our account from 7 June 2024 must be refunded. It's not rocket science to do this correctly. Please attend to these matters promptly and get it right!

Please respond by email only

Cell C have finally corrected the contracts, but have refused to refund the overpayments taken from our bank account. Surely this is bad practice 😕

Cell C has finally corrected the contracts, but have refused to refund us for overpayments taken from our bank account. Not good enough!!!