Cell C ******* Again

We initially reported a billing issue on Hello Peter on 17 July. Cell C media dept responded on Hello Peter and a few phones they were sorting out the *******. Their cut and paste responses on Hello Peter give the indication that they have the will the resolve the problem. WE are now nearly two weeks from the complaint date but they WILL NOT answer any emails or make an attempt to prove that their bills are correct.<br> <br> So why do they respond on this consumer forum that a way forward was discussed .