AR
Andre R
1 reviews | Active since Apr 2021
26 Jan 2026, 19:28
Cell C ridiculous
Worst company every. I phone to recharge data 10am in the morning. The load midnight data. Cost me double to fix there mistake. But I must first wait while my query is escalated.
Then and hour to get through to customer service to sort my pre paid sim swap only to be asked 7 security questions from 10 years ago. No cell c in Tzaneen where to fight started now I'm in Hoedspruit no cell c either told I must go into branch ,???? Hopefully a branch in phalaborwa.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
26 Jan 2026, 20:22Dear Andre Roets,
Thank you for reaching out and bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by your recent experience, as this is not the level of service we aim to provide.
Please be advised that your matter has been referred to our Support team for further investigation and assistance. They will review the issues raised and work towards addressing your concerns accordingly.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Thank you for reaching out and bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by your recent experience, as this is not the level of service we aim to provide.
Please be advised that your matter has been referred to our Support team for further investigation and assistance. They will review the issues raised and work towards addressing your concerns accordingly.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Cell C's reply26 Jan 2026, 20:22
Official
Dear Andre Roets,
Thank you for reaching out and bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by your recent experience, as this is not the level of service we aim to provide.
Please be advised that your matter has been referred to our Support team for further investigation and assistance. They will review the issues raised and work towards addressing your concerns accordingly.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Thank you for reaching out and bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by your recent experience, as this is not the level of service we aim to provide.
Please be advised that your matter has been referred to our Support team for further investigation and assistance. They will review the issues raised and work towards addressing your concerns accordingly.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
AR
Andre R's updateReviewer Update
28 Jan 2026, 13:20So they phoned me back to tell me I can only dispute my case in February. Mean time they used some of my cancelled midnight data instead of my normal data now they say they won't refund my money.
Blatened theft if you ask me.
Blatened theft if you ask me.
AR
Andre R's update28 Jan 2026, 13:20
Reviewer Update
So they phoned me back to tell me I can only dispute my case in February. Mean time they used some of my cancelled midnight data instead of my normal data now they say they won't refund my money.
Blatened theft if you ask me.
Blatened theft if you ask me.
Cell C's replyOfficial
28 Jan 2026, 14:05Dear Andre Roets,
We sincerely apologize for the inconvenience you’ve experienced regarding your data allocations and the dispute process. This is certainly not the experience we aim to provide.
Please note that our Team is currently investigating the bundle allocations and charges on your line. Once the assessment is complete, we will provide you with clear feedback and the appropriate resolution.
Case Status: Pending
Kind regards,
Cell C | TM
We sincerely apologize for the inconvenience you’ve experienced regarding your data allocations and the dispute process. This is certainly not the experience we aim to provide.
Please note that our Team is currently investigating the bundle allocations and charges on your line. Once the assessment is complete, we will provide you with clear feedback and the appropriate resolution.
Case Status: Pending
Kind regards,
Cell C | TM
Cell C's reply28 Jan 2026, 14:05
Official
Dear Andre Roets,
We sincerely apologize for the inconvenience you’ve experienced regarding your data allocations and the dispute process. This is certainly not the experience we aim to provide.
Please note that our Team is currently investigating the bundle allocations and charges on your line. Once the assessment is complete, we will provide you with clear feedback and the appropriate resolution.
Case Status: Pending
Kind regards,
Cell C | TM
We sincerely apologize for the inconvenience you’ve experienced regarding your data allocations and the dispute process. This is certainly not the experience we aim to provide.
Please note that our Team is currently investigating the bundle allocations and charges on your line. Once the assessment is complete, we will provide you with clear feedback and the appropriate resolution.
Case Status: Pending
Kind regards,
Cell C | TM