Cell C ridiculous

Its so frustrating this situation my cell phone was not charging. but now they told me about the water damage. and I don't find joy at all to the lady called Ashma Naidoo. I really need an urgent assistant and the cell company seemingly doesn't care about the customers. The fact I am paying such a lot of money I wanted easy life now I am paying for the cell phone I don't even use. all my stuff I am stuck now. The premium is going off every month and this the 2nd month without my phone. This is really bad I need an answer soon