mM
melissa M
1 reviews | Active since Mar 2022
06 Mar 2026, 14:08
Cell c Rewards app
I am a cell c subscriber and i always use the cell c rewards app,last month i lost all my stickers because every time i log on, I put in the correct otp and it keep says invalid otp not giving me access to log in.I can't even go in the vault on Tuesdays to bank what i have received. I have contacted the call Centre and they know nothing and can't even assist.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
06 Mar 2026, 16:41Dear Melissa Mohanlall,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the OTP error and the inconvenience of not being able to access your Rewards App or bank your stickers.
To assist you further, we kindly ask that you please send us the following details so we can escalate this matter to our technical team:
HP | Melissa M | *** | Rewards App OTP Issue
Our team will investigate the issue and work to restore your access and your stickers where applicable.
Thank you for your patience while we resolve this for you.
Kind regards,
Cell C | LD
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the OTP error and the inconvenience of not being able to access your Rewards App or bank your stickers.
To assist you further, we kindly ask that you please send us the following details so we can escalate this matter to our technical team:
- Your Cell C number
- A screenshot of the OTP error message
- The email or number you use to log into the Rewards App
HP | Melissa M | *** | Rewards App OTP Issue
Our team will investigate the issue and work to restore your access and your stickers where applicable.
Thank you for your patience while we resolve this for you.
Kind regards,
Cell C | LD
Best regards,
Cell C's reply06 Mar 2026, 16:41
Official
Dear Melissa Mohanlall,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the OTP error and the inconvenience of not being able to access your Rewards App or bank your stickers.
To assist you further, we kindly ask that you please send us the following details so we can escalate this matter to our technical team:
HP | Melissa M | *** | Rewards App OTP Issue
Our team will investigate the issue and work to restore your access and your stickers where applicable.
Thank you for your patience while we resolve this for you.
Kind regards,
Cell C | LD
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the OTP error and the inconvenience of not being able to access your Rewards App or bank your stickers.
To assist you further, we kindly ask that you please send us the following details so we can escalate this matter to our technical team:
- Your Cell C number
- A screenshot of the OTP error message
- The email or number you use to log into the Rewards App
HP | Melissa M | *** | Rewards App OTP Issue
Our team will investigate the issue and work to restore your access and your stickers where applicable.
Thank you for your patience while we resolve this for you.
Kind regards,
Cell C | LD
Best regards,
mM
melissa M's updateReviewer Update
11 Mar 2026, 09:20Thank you and i have sent an email and will await the response.Thank You
mM
melissa M's update11 Mar 2026, 09:20
Reviewer Update
Thank you and i have sent an email and will await the response.Thank You
Cell C's replyOfficial
11 Mar 2026, 14:06Dear melissa M,
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | RM
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | RM
Best regards,
Cell C's reply11 Mar 2026, 14:06
Official
Dear melissa M,
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | RM
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | RM
Best regards,
Cell C's replyOfficial
11 Mar 2026, 14:49Dear melissa M,
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app, and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | SN
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app, and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | SN
Best regards,
Cell C's reply11 Mar 2026, 14:49
Official
Dear melissa M,
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app, and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | SN
Please note that the ticket logged remains under investigation, and the issue has been escalated to the relevant team.
In the interim, kindly try accessing the Vault via the mobile app, and let us know if you are able to access it.
Please revert with the outcome so we can assist you further if needed.
Kind regards,
Cell C | SN
Best regards,