1 reviews | Active since Nov 2016

12 Apr 2017, 14:03

Cell C REVOLTING SERVICE

<p>Cell C service is the most disgusting and revolting. Instead of acknowledging their systems have an issue they blame customers. With all evidence they still adamant they didn't double debit my account. After final proof they have all gone silent! Moses Mo***eng seemingly is unsure of how to treat a customer. Let's see what Karabo ReaSala can do since she also seems slightly ***********. </p>

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Replies (5)
Cell C
Cell C's reply12 Apr 2017, 14:49
Official

We acknowledge receipt of the above complaint and we'll ensure that it is looked into and feedback will be provided.

Be assured this will be sorted.


Regards
Cell C | PN

Cell C
Cell C's reply12 Apr 2017, 15:47
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

's update13 Apr 2017, 14:20
Reviewer Update

I have however I am still disputing the issue. My bank has confirmed the amount went through successfully and Cell C say the amount did not go through. Meaning my bank is lying to me?

's update13 Apr 2017, 14:21
Reviewer Update

I have however I am still disputing the issue. My bank has confirmed the amount went through successfully and Cell C say the amount did not go through. Meaning my bank is lying to me? It's a battle between bank statements. What the bank says and what Cell C says. I doubt a bank would say a transaction went through if it declined

's update08 May 2017, 15:27
Reviewer Update

THIS ISSUE HAS STILL NOT BEEN RESOLVED WITH CELL C! AFTER CONFIRMING THAT ACCOUNT WILL BE UPTO DATE AFTER DEBIT OF R1474.62 AN ADDITIONAL 794 WAS DEBITED FROM MY ACCOUNT. ACCORDING TO CELL C THIS WAS FOR FEBRUARY HOW CAN THERE BE A REVERSAL ON AN ACCOUNT 30 DAYS LATER!

WHEN HEAD OFFICE IS CONTACTED NOBODY KNOWS WHO MOSES MO***ENG IS OR KARABO REASALA! THESE 2 HAVE BEEN DEALING WITH MY ISSUE YET NONE OF THEM CONTACT ME WHY IS THAT????VERY IRONIC!

POOR AND PATHETIC SERVICE