HM
Hlengiwe M
1 reviews | Active since May 2019
10 May 2019, 11:44
Cell c Retentions nightmare
I called your call centre just now I was given the worst service ever and was told to go to the branch. I called using this number ********** I wonder why you dont train your agents to treat clients fairly. Worst service ever it's disgusting. I want to cancel the contract please give me the settlement amount I'm done with you guys. I called around 11:30am. Maybe you must give your agents a happy pill. She is just doing it for the sake of getting paid monthend. I know if I was a white client I was not gonna be treated like that
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Cell C's replyOfficial
10 May 2019, 13:40Good afternoon Hlengiwe
Firstly we would like to apologise for the inconvenience caused due to the poor customer service received.
We have escalated your query to our retention management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the retention agent involved.
We would not like to loose you as a valued customer and do appreciate you. Is there anything specific you needed from the Retention department?
Regards
DA
Firstly we would like to apologise for the inconvenience caused due to the poor customer service received.
We have escalated your query to our retention management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the retention agent involved.
We would not like to loose you as a valued customer and do appreciate you. Is there anything specific you needed from the Retention department?
Regards
DA
Best regards,
Cell C's reply10 May 2019, 13:40
Official
Good afternoon Hlengiwe
Firstly we would like to apologise for the inconvenience caused due to the poor customer service received.
We have escalated your query to our retention management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the retention agent involved.
We would not like to loose you as a valued customer and do appreciate you. Is there anything specific you needed from the Retention department?
Regards
DA
Firstly we would like to apologise for the inconvenience caused due to the poor customer service received.
We have escalated your query to our retention management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the retention agent involved.
We would not like to loose you as a valued customer and do appreciate you. Is there anything specific you needed from the Retention department?
Regards
DA
Best regards,