CELL C RETAINING DEPARTMENT IS A JOKE

CELL CRETENTION DEPARTMENT STILL REFUSES TO PROVIDE ME WITH A DISCOUNTED SETTLEMENT AMOUNT ON A ****** DEVICE AND INSIST THAT HAVE 24 MONTHS TO PAY FOR A ****** DEVICE!!! OFF TO THE OMBUDSMAN I GO!! YOUR SERVICE IS DIGUSTING !!! AND TO ADD INSULT TO INJURY YOU STILL SEND ME AN SMS INFORMING ME ON THE AMOUNT YOU WILL BE DEBITING OFF MY BANK ACCOUNT FOR THE ****** DEVICE AND MY REPLACEMENT DEVICE!!