Cell C responds on Hellopeter but doesn't try to make contact or resolve problem.

Review on Hello Peter:

I am with C fibre uncapped 20mb line and my fibre has been down for 2 weeks! I have called numerous times to be told someone will call me back to arrange a technician... No one ever does! They will not give you a time frame of when they will attend to your issue (if they ever do attend to it) it is a battle each time I phone. The last time I called I said I would hold until I could speak to someone who could help and after waiting ages was told that the supervisor was on another call and will phone me back, guess what.. no one called me back! 2 weeks without internet! I am at my ends right now with the worst service ever. The support line will just tell you to wait 2-3 days to hush you but after 2-3 days pass nothing will ever happen. I will be advising no one to be trapped into a contract with them. I will share this far and wide on social media as well! I am done with all the useless phone calls and feel lost, frustrated and hopeless with this company. I have spent a fortune on data in the past 2 weeks to make a WiFi hotspot at home so I can have internet access and I just don't actually know what to do or when I will have my fibre internet access again!

Response:

Good morning Daniella

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers.

Do expect communication.

Regards Cell C | PN

My Response:

I would hope not but unfortunately, I have tried to phone again today with to no avail. It has been 2 hours since this message and I still haven't been contacted. This is painful.. ... 4 hours later and still no communication...

Generic response, and still no one has contacted me.