CELL C RESORTS TO *****ING MONEY FROM CUSTOMER WHEN THE PRODUCT DOESNT WORK

MY HUSBAND TOOK OUT A CONTRACT FOR R109 PER MONTH FOR DATA, WHICH CAME WITH A ****LE AND SIM CARD. THE REP WAS SO EAGER TO SIGN THE CONTRACT ASAP AND DEDUCT MONEY FROM OUR ACCOUNT, BUT NEVER ASSISTED WITH INSTALLATION OR CHECKED IF THE PRODUCT WORKED. WE TRIED TO INSTALL IT ON OUR OWN, WEEKS AFTER WE RECEIVED IT AS WE DID NOT GET ANY JOY FROM THE SALES REP, HOWEVER, WITH MY VAST I.T. KNOWLEDGE, I WAS STILL UNABLE TO GET IT TO WORK. THE REP WAS NOTIFIED BUT DID NOTHING TO ASSIST. HE LATER LEFT WORK AND EVEN THOUGH THE MATTER WAS REPORTED, NOBODY BOTHERED TO ASSIST US. IN THE MEANWHILE, WE WERE CHARGED FOR 2 YEARS PREMIUMS WITH NO SERVICE OR PRODUCT TO USE FOR THE PREMIUMS PAID. WHEN I TRIED TO CANCEL, FOR REASONS AS STATED ABOVE, CELL C ASKED ME TO PAY SETTLEMENT FEES OF R300 AND SOME ODD RANDS IN ORDER FOR DEBIT TO BE CANCELLED. DUE TO THIS, I WAS FORCED TO CLOSE THE BANK ACCOUNT BECAUSE THEY REFUSED TO STOP DEBITING AND DID NOT REPLACE OR FIX THE ****LE WHICH NEVER WORKED FROM DAY 1. THEY TRY TO SELL ME MORE CONTRACTS, BUT I WILL NEVER CONSIDER CELL C AFTER THIS INCIDENT