NM
Nkosinathi M

1 reviews | Active since Sept 2016

08 Sept 2016, 08:36

Cell C repairs - Device Not Collected

<p>I would like to comment on the poor service delivery I have received from Cell C. I phoned Cell C repairs to request for my Device to be collected for repairs and I've almost a month now everytime I call them they tell me the same story - "the Courier company Ram is responsible for all collections and that there is noting they can do"</p> <p> </p> <p>When you buy a device from Cell C direct they are very quick to deliver but they dont care what happens after. No support at all from Cell C repairs. Bad Service!</p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply08 Sept 2016, 08:44
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply14 Sept 2016, 12:07
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,