Cell C Repairs Department

<p>Hi,</p> <p>I currently have a Cell C contract for 7 years now and every happy with the network and customer care department.</p> <p>It's my first time dealing with your Repairs Department and it has been the worst service I have received. I have sent my handset in for repairs on the 22 April 2016. I had to call once per day to find the status of my handset. Eventually I spoke to a guy(Kurt) that final could help me and received my phone on the 31 May 2016. In this time frame, I have asked to speak to the agents Team leader twice. THE FIRST TIME THE AGENT STATED THAT HER MANAGER WILL CALL ME AND HAS NOT TILL THIS DAY. The second time the Team leader was not there.</p> <p>The handset I received was a second hand replacement handset and also stopped working, so I have sent that back to the repairs department on the 9 June 2016. I have tried calling on the 13th and 14th of June. I stayed on hold till my handset gives up. I have worked in a call centre to know that your agents are seeing my number before they answer the call and that is why they are not answering my calls. The handset’s battery is faulty all I need to know is how long it will take for me to get this repaired or replaced again.</p> <p>Please can you go through the call recording, all will be linked to ********** 886 and one to other number. I currently got retrenched and I’m using my old handset which just gave up today. Please please can you look into this and improve this department for future customers.</p> <p>Unhappy happy customer</p> <p>Kensley </p>